To ensure customer satisfaction and their right to proper service, while guaranteeing sellers' rights on the platform, this return and replacement policy has been established. It clarifies the conditions and cases under which customers can return or replace purchased products, and outlines the platform's obligations in these situations.

• - The customer must inspect the product upon delivery or within 72 hours of receipt. If the product is proven defective or inconsistent with the specifications listed on the website, they must submit a return/replacement request.

1. 1. The product must be unused, in new condition, and in its original packaging.
   2. All included components (manuals, labels, cards, accessories) must be present.

2. Return Process Steps

   1. To initiate a return, the customer must notify customer service with the reason for return, purchase date, and order number.
   2. If approved, the buyer will receive return shipping instructions and the product will be replaced or refunded.

3. Eligible Return Cases

   1. Product arrived damaged
   2. Manufacturing defects (for electronic devices)
   3. Product doesn't match specifications listed at purchase
   4. Unused/unopened products in original packaging can be returned/replaced once within 7 days

4. Non-Returnable Items

   1. Underwear and swimwear (hygiene reasons)
   2. Products with opened original packaging
   3. Damage caused by misuse or poor maintenance
   4. Products marked "non-returnable"
   5. Food products
   6. Perfumes, sprays, and cosmetics
   7. Products missing components after delivery, damaged after receipt, or free gifts
   8. Expired return period

Return Timing

1. Return requests must be submitted within 72 hours of delivery
2. Clothing items must be returned within 24 hours only

Refund Process

1. The platform will complete refund procedures within 7-10 days of product return after inspection
2. If return is due to platform error (damaged product before delivery or product mismatch), full refund including shipping costs will be issued
3. If return is due to customer preference change, product value will be refunded excluding shipping costs

Return Shipping Costs

• Platform-Covered Shipping

  • If Detox platform sent wrong product
  • Product damaged before delivery
  • Manufacturing defects

• Customer-Covered Shipping

  • Returns for size/color changes when received product matches original specifications
  • Change of mind returns (product will be inspected)

Replacement Rules

1. Eligible Replacement Cases

   1. All products replaceable within allowed period except underwear/swimwear (hygiene), perfumes/sprays, damaged/missing component items, opened products, or promotional items
   2. Products under manufacturer warranty with defects during warranty period - customer can contact seller directly or through customer service

2. Non-Replaceable Items

   1. Expired replacement period
   2. Opened original packaging
   3. Damage occurring after delivery
   4. Missing components after delivery

3. Replacement Timing

   1. Products can be replaced according to above conditions within 7 days maximum

Replacement Shipping Costs

• Platform-Covered Replacement

  • If replacement is due to platform error or pre-delivery damage

• Customer-Covered Replacement

  • Customer bears shipping costs for replacement requests

Tips for Premium Shopping Experience

1. Inspect products immediately upon delivery
2. Keep original packaging for easier returns/replacements
3. Contact customer service for any inquiries to ensure smooth shopping experience
4. Detox strives to provide exceptional and convenient purchase/return experiences, always aiming to achieve customer satisfaction.