Shipping & Delivery Policy - Detex Platform
1. Expected Shipping & Delivery Times
- Timeframe:
- Local Delivery: 3-5 working days
- International Delivery: 10 working days
- Delivery Options:
- Standard Shipping: Suitable for non-urgent orders
- Express Shipping: For orders requiring fast delivery
- Tracking Notifications:
- Providing tracking number for each order with regular updates to customers
2. Shipping Fees
- Free Shipping:
- For orders exceeding a certain threshold (e.g.: Free shipping for orders over 100 Saudi Riyal)
- Regional Shipping Fees:
- Shipping costs vary by destination:
- Domestic: Fixed cost based on city
- International: Based on order size and weight
- Shipping costs vary by destination:
- Additional Costs:
- Additional fees may apply for remote areas with prior customer notification
3. Order Processing Policies
- Order Preparation:
- All orders are processed within 1-2 working days before shipping
- Modifications & Cancellations:
- Customers can modify or cancel orders within 12 hours of placement
4. Handling Delays
- Customer Notification:
- Customers will be notified of any unexpected shipping delays
- Delay Guarantees:
- Compensation (discount or partial refund) if delay exceeds expected timeframe
5. Shipment Receipt Policy
- Receiving Conditions:
- Inspect shipments upon receipt to verify condition and order accuracy
- Immediate Returns:
- Defective/damaged items can be returned immediately per return policy
6. International Delivery
- Available Countries:
- Available to most countries with updated list on the website
- Additional Costs:
- Customers responsible for any customs duties or international fees
7. Customer Support & Service
- Contact Methods:
- Contact customer support via:
- Phone: 781666003
- Email: info@daleelcom.net
- Live chat on the website
- Contact customer support via:
- Support Hours:
- Support team available 8 AM to 8 PM daily
Detex Platform is committed to providing the best shipping and delivery experience to ensure customer satisfaction and an exceptional shopping experience.