Shipping Policy

Shipping & Delivery Policy - Detex Platform

1. Expected Shipping & Delivery Times

  • Timeframe:
    • Local Delivery: 3-5 working days
    • International Delivery: 10 working days
  • Delivery Options:
    • Standard Shipping: Suitable for non-urgent orders
    • Express Shipping: For orders requiring fast delivery
  • Tracking Notifications:
    • Providing tracking number for each order with regular updates to customers

2. Shipping Fees

  • Free Shipping:
    • For orders exceeding a certain threshold (e.g.: Free shipping for orders over 100 Saudi Riyal)
  • Regional Shipping Fees:
    • Shipping costs vary by destination:
      • Domestic: Fixed cost based on city
      • International: Based on order size and weight
  • Additional Costs:
    • Additional fees may apply for remote areas with prior customer notification

3. Order Processing Policies

  • Order Preparation:
    • All orders are processed within 1-2 working days before shipping
  • Modifications & Cancellations:
    • Customers can modify or cancel orders within 12 hours of placement

4. Handling Delays

  • Customer Notification:
    • Customers will be notified of any unexpected shipping delays
  • Delay Guarantees:
    • Compensation (discount or partial refund) if delay exceeds expected timeframe

5. Shipment Receipt Policy

  • Receiving Conditions:
    • Inspect shipments upon receipt to verify condition and order accuracy
  • Immediate Returns:
    • Defective/damaged items can be returned immediately per return policy

6. International Delivery

  • Available Countries:
    • Available to most countries with updated list on the website
  • Additional Costs:
    • Customers responsible for any customs duties or international fees

7. Customer Support & Service

  • Contact Methods:
    • Contact customer support via:
      • Phone: 781666003
      • Email: info@daleelcom.net
      • Live chat on the website
  • Support Hours:
    • Support team available 8 AM to 8 PM daily

Detex Platform is committed to providing the best shipping and delivery experience to ensure customer satisfaction and an exceptional shopping experience.